Even in “values-based” workplaces, good people can unintentionally enable bad behaviour. Leaders often wonder how teams that talk about respect and inclusion still tolerate incivility, cliques or subtle exclusion. The answer lies in behavioural drift in teams - the slow shift in what’s...

Culture debt builds up when you overlook small issues in how people behave at work. Like financial debt, the longer you leave it, the more interest it accrues. A missed opportunity to address an eye-roll in a meeting, an off-hand comment, or a subtle exclusion can turn into something much bigger:...

A curt interruption in a meeting. An eye-roll when someone speaks. Leaving a colleague out of a decision they should be part of. These behaviours might seem harmless in isolation. But together, they corrode trust.  Micro-behaviours are subtle actions that communicate disrespect or exclusion....

It’s one of the questions I get asked most by HR professionals, OD leads, operational managers and leaders who can see the impact of poor culture, low morale, and burnout… but feel like no one at the top is paying attention....

Most people try to handle conflict by staying calm, rational, and solution-focused. It’s a reasonable instinct after all, staying composed should help, right?But in team dynamics, especially when tensions are high, this approach can actually escalate things.During a recent team development...

One issue that comes up repeatedly in team culture work is cyber incivility. Not the obvious kind - no aggressive messages or full-blown arguments. It's the low-level, often unintentional stuff that chips away at trust....